Insights

Close-up of Hands Pumping Gas into a Car

Pay at the pump’s incompatibility with tax exemptions

Pay at the pump has become an incredibly popular feature for gas stations. Whether they are large chains or smaller independents, customer now expect this feature. Drive-aways and decreased throughput because of line-ups have made service stations switch over to pay at the pump. However, these trends do no account

Cashier holding out pin-pad for the customer who is tapping to pay on their phone.

Payment Processors: The 4 main processors across Canada

Choosing an appropriate and reliable payment processor or merchant account provider is essential to running any business that processes credit and debit transactions. Payment processors are not all built the same so it’s important to understand the merits and drawbacks each one has. This post will simply outline the main

The customer taps a credit card on the touchscreen card reader whilst the cashier waits in the background.

Should I buy a standard or custom point of sale?

Point of sale systems come in all shapes and sizes with incredible variety in the features they offer your business. The market for point of sale systems basically consists of two types: customized solutions and standard off-the-shelf solutions. Though a majority of the standard solutions include options to customize some

One cashier trains another on the point-of-sale system.

POS Training: 6 Tips to Quickly and Easily Train New Staff

Cashiers are the most important point of contact between your customers and your business. They are one of the last people your customers interact with so it’s important to have staff members that are properly trained in your point of sale system. You need to ensure that the checkout experience

Hand holding a receipt between thumb and forefinger.

Payment and Receipt Requirements in Canada You Need to Know About

The rise in digital, contactless, and chip payments across the world means new regulations that protect both consumers and businesses. Some of these regulations are broad and cover general transaction security with things like EMV and PCI compliance. Others are less applicable to all merchants and cover more specific aspects

Brown Wallet with 3 tiers of Card pockets, each holding a card.

Credit card fraud: Canada vs. USA

The US is one of the largest countries to remain behind on the transition toward EMV technology. Canada, on the other hand, adopted EMV just as it was starting to gain popularity. This adoption has significantly impacted fraud losses in Canada. A study done by the Canadian Bankers Association found

Files Labelled. The foremost labelled folder reads "Unpaid" in red Sharpie.

Charge Accounts: Why you need them set up immediately

Memberships, charge accounts, and corporate clients are an incredibly important addition to any service-based business. Whether that is a gas station, a retail shop, or a car wash, you need them. The importance of repeat business cannot be overemphasized, especially when regular consumers have a wide variety of options available.

Cashier frustrated at Point of Sale System

When is the best time to upgrade your point of sale system?

Point of sale systems are one of the most underappreciated pieces of technology in a business. Your POS is the centre of your business. They are capable of handling transactions, producing reports, and improving customer experiences yet many businesses choose not to upgrade their point of sale systems when they

Colourful illustration of Canadian Bank Notes 5, 20, 10, 50, 100

Cash payments and transactions are less common now, why?

Cash is no longer king according to Payments Canada. Since 2016, debit cards have become the most widely used method of payment with credit cards coming in second place. Cash usage shrunk by over 9 percent from 2018 and is set to continue the downward trend. So, what does this

Woman interacting with POS Touchscreen, holding a receipt.

POS Cost: How much should I spend on a good quality POS?

Every business needs a POS system tailored to its specific requirements. That’s why the prices for these can range dramatically based on the industry. Some businesses, like restaurants and retail require little hardware and generally have cloud-based POS systems. Other businesses require their POS system to control external applications and