A Truck & Car Wash in the 21st Century
At the request of the subject of this study, their location and name will remain undisclosed.
This site’s customer base is mainly composed of regular consumers looking for a car wash with oversized bays for larger vehicles such as RVs and trailers and commercial clients. While the Exacta car wash system in use before was capable of handling in-bay transactions (credit only) for regular customers, it fell short on being able to easily and simply manage charge accounts and pre-paid cards. The old system had difficulty with accurate reporting and efficient management of charge account usage; it was also only capable of printing physical reports which had to be manually inputted into the site’s accounting software.
Automatic Heavy Duty Truck Wash
Heavy Duty Truck Self-serve Bay
Oversized Self-serve Bays
Wiz-Tec’s system combined the site’s consumer and commercial operations into one, allowing regular consumers to pay with their preferred payment and commercial customers to use charge codes with optional passcodes directly in the bays.
The ability to take tap and debit payments in the self-serve bays allowed customers to use the site during the COVID-19 pandemic with more confidence since they were no longer restricted to credit card use alone. Another benefit found through the use of Wiz-Tec’s point of sale system was the improved reconciliation and management of corporate car wash charge accounts. The system in place before had to be reconciled into their accounting software manually from printed sales
reports. They are now able to import the invoices right into their accounting software directly from iPOS without the need for manual data entry.
The ability to take tap and debit payments in the self-serve bays allowed customers to use the site during the COVID-19 pandemic with more confidence since they were no longer restricted to credit card use alone.
|Lack of detailed sales reports|
through old Exacta system
|iPOS Point of Sale||Improved|
charge account and
|No debit acceptance in-bay||ONICS Tap||Faster|
|No tap payments in-bay||ONICS Tap||Combined|
consumer & commercial
|Inefficient charge account|
|iPOS Point of Sale||Efficient|
Service & Support
The installation at this high-volume truck and car wash was the first one after the initial launch of Wiz-Tec’s car wash technologies at the Calgary pilot site (Go Detail). Since the systems were still being developed to work in perfect cohesion with car wash operations, and this wash was very large in size and scale, there were some issues along the way. However, with attention from the service team at Wiz-Tec, these issues were resolved to match the wash’s needs.
For a more detailed study into this operation, download the case study below
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