Car Wash Charge Accounts: How a Truck & Car Wash Combined Commercial and Consumer Needs

A Truck & Car Wash in the 21st Century

At the request of the subject of this study, their location and name will remain undisclosed.

This site’s customer base is mainly composed of regular consumers looking for a car wash with oversized bays for larger vehicles such as RVs and trailers and commercial clients. While the Exacta car wash system in use before was capable of handling in-bay transactions (credit only) for regular customers, it fell short on being able to easily and simply manage charge accounts and pre-paid cards. The old system had difficulty with accurate reporting and efficient management of charge account usage; it was also only capable of printing physical reports which had to be manually inputted into the site’s accounting software.

1 Convenience Store

1 Automatic Heavy Duty Truck Wash

1 Detail Station

1 Heavy Duty Truck Self-serve Bay

10 Oversized Self-serve Bays

The Results

The ability to take tap and debit payments in the self-serve bays allowed customers to use the site during the COVID-19 pandemic with more confidence since they were no longer restricted to credit card use alone. Another benefit found through the use of Wiz-Tec’s point of sale system was the improved reconciliation and management of corporate car wash charge accounts. The system in place before had to be reconciled into their accounting software manually from printed sales
reports. They are now able to import the invoices right into their accounting software directly from iPOS without the need for manual data entry.

The ability to take tap and debit payments in the self-serve bays allowed customers to use the site during the COVID-19 pandemic with more confidence since they were no longer restricted to credit card use alone.

Issues	Solutions	Results
Lack of detailed sales reports through old Exacta system	iPOS Point of Sale	Improved charge account and sales reporting
No debit acceptance in-bay	ONICS Tap	Faster transaction times in-store
No tap payments in-bay	ONICS Tap	Combined consumer & commercial payment points
Inefficient charge account management	iPOS Point of Sale	Efficient commercial account management tools

Service & Support

The installation at this high-volume truck and car wash was the first one after the initial launch of Wiz-Tec’s car wash technologies at the Calgary pilot site (Go Detail). Since the systems were still being developed to work in perfect cohesion with car wash operations, and this wash was very large in size and scale, there were some issues along the way. However, with attention from the service team at Wiz-Tec, these issues were resolved to match the wash’s needs.

For a more detailed study into this operation, download the case study below

Follow us on social media!